AI is a game-changer for agent training, offering real-time guidance and support to help new agents ramp up faster and improve compliance while enabling experienced agents to sharpen their skills.
Compliance is a fundamental part of health insurance, and AI systems need to be designed with auditability and traceability from day one.
To truly make AI work in health insurance contact centers, you need to adapt your workflows to support the technology, not force AI to work around outdated processes.
AI is revolutionising the UK insurance industry, and consumer advice could be its next big beneficiary.
How our team created a custom AI training dataset using only our stand-ups, everyday tools, and zero budget.
AI is transforming customer service, but without thoughtful design and human empathy, it risks making things worse, not better.
