We share what we're learning as we build. From product strategy to emerging tech, we explore ideas, tools, and thinking from the frontlines of innovation. Expect honest takes, useful frameworks, and the occasional strong opinion.
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When you're trying to convince someone to take action, it's not enough to tell them what your product does. You need to show them what it means for them.
AI is a game-changer for agent training, offering real-time guidance and support to help new agents ramp up faster and improve compliance while enabling experienced agents to sharpen their skills.
To truly make AI work in health insurance contact centers, you need to adapt your workflows to support the technology, not force AI to work around outdated processes.
