Product guy at The49
AI is a game-changer for agent training, offering real-time guidance and support to help new agents ramp up faster and improve compliance while enabling experienced agents to sharpen their skills.
To truly make AI work in health insurance contact centers, you need to adapt your workflows to support the technology, not force AI to work around outdated processes.
AI is transforming customer service, but without thoughtful design and human empathy, it risks making things worse, not better.
