Building what's next: Ideas, insights, and strategies for shaping the future of business, technology, and innovation.
We share what we're learning as we build. From product strategy to emerging tech, we explore ideas, tools, and thinking from the frontlines of innovation. Expect honest takes, useful frameworks, and the occasional strong opinion.
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How AI is revolutionising agent training and mentorship
AI is a game-changer for agent training, offering real-time guidance and support to help new agents ramp up faster and improve compliance while enabling experienced agents to sharpen their skills.
AI and compliance in the insurance industry: Audit-ready in the age of automation
Compliance is a fundamental part of health insurance, and AI systems need to be designed with auditability and traceability from day one.
How to make AI work for your insurance company by rethinking customer service workflows
To truly make AI work in health insurance contact centers, you need to adapt your workflows to support the technology, not force AI to work around outdated processes.
AI, D2C advice and the forthcoming comparison site war with brokers in the UK insurance market
AI is revolutionising the UK insurance industry, and consumer advice could be its next big beneficiary.
No data? No problem: A scrappy guide to in-house data generation with AI
How our team created a custom AI training dataset using only our stand-ups, everyday tools, and zero budget.