
Building what's next: Ideas, insights, and strategies for shaping the future of business, technology, and innovation.
We share what we're learning as we build. From product strategy to emerging tech, we explore ideas, tools, and thinking from the frontlines of innovation. Expect honest takes, useful frameworks, and the occasional strong opinion.

The OpenAI App Store is here, and insurance can’t afford to be late again

Having a Pinia Colada: How we finally stopped fighting our data layer

How AI is revolutionising agent training and mentorship

AI and compliance in the insurance industry: Audit-ready in the age of automation
AI, empathy, and the art of customer service: Why robots still need a human touch
AI is transforming customer service, but without thoughtful design and human empathy, it risks making things worse, not better.
Why creative thinking is the most important skill in the age of AI
Creativity is not just for designers—it’s the most in-demand skill across industries. But are we prepared to meet that demand? Here’s why creative thinking is essential, and how to start building it.
How good governance helps drive growth
Whether your company is a multinational or a startup, good governance is one of the most underrated drivers of long-term success.

The future of sports media: How to adapt and grow
With the rise of streaming networks, the fragmentation of media, and the option to go D2C, what options should rightsholders turn to when it comes to growing and monetising their game?
Designing fair systems: Responsible AI in health insurance
Unchecked algorithms could deepen healthcare disparities. Here’s how insurers can act now, and stay ahead of regulation.
The influence of individuals: How athletes drive fan engagement
Athletes aren’t just players—they’re content creators, community builders, and the new powerhouses of sports fandom.
Building for the future: How storytelling helps people understand what doesn’t exist yet
When you’re building something new, logic alone won’t get you buy-in. Storytelling helps people see, and believe in, the future you’re creating.