AI is a game-changer for agent training, offering real-time guidance and support to help new agents ramp up faster and improve compliance while enabling experienced agents to sharpen their skills.
To truly make AI work in health insurance contact centers, you need to adapt your workflows to support the technology, not force AI to work around outdated processes.
How our team created a custom AI training dataset using only our stand-ups, everyday tools, and zero budget.
AI is transforming customer service, but without thoughtful design and human empathy, it risks making things worse, not better.
Creativity is not just for designers—it’s the most in-demand skill across industries. But are we prepared to meet that demand? Here’s why creative thinking is essential, and how to start building it.
Unchecked algorithms could deepen healthcare disparities. Here’s how insurers can act now, and stay ahead of regulation.
